FAQ

What is the Wickstrom Way?

The Wickstrom Way is our commitment to creating a truly exceptional dealership experience. It’s guided by three core principles: one person, one price, and one hour. Visit our Wickstrom Way page for additional information about each of these promises to you.

How does the Wickstrom Way improve my dealership experience?

Completing the shopping and purchase process with one person helps streamline your time at the dealership and builds a relationship you can lean on throughout each step. The one-price part of our promise allows you to buy with confidence, knowing you are getting a transparent, haggle-free, fair market value on the vehicle you have selected. After you’ve worked with your Wickstrom Ford sales expert, count on our team to work efficiently behind the scenes to help you complete the purchase process in one hour, because your time is valuable.

Is the Wickstrom Way only for vehicle purchases?

While our one-person, one-price, one-hour promises are directed at creating a totally reimagined vehicle-buying experience, the same deep commitment to creating a top-tier dealership experience applies to our other services as well. See how our commitment to excellence has met or exceeded our customers’s expectations for many years with our President’s Award page.

How can I get pre-approved for financing before visiting the dealership?

You can apply for financing pre-approval at our dealership using our convenient online finance application.

Are lease options available at Wickstrom Ford?

Yes, we offer lease options on top Ford vehicles. Visit our new specials page or contact us to inquire about leasing your preferred model.

Can I trade in my current vehicle when purchasing a new one?

Yes, you can trade in or sell us your current vehicle. To schedule an in-person appraisal, use our online trade-in form.

What should I bring when buying or leasing a vehicle?

Key items you should bring include your valid driver's license, your proof of car insurance, and a form of payment. For financing, you may need to bring proof of income and residence, or your pre-approval letter. If you’re trading in a vehicle, be sure to bring the current vehicle title, information about any remaining loans on the vehicle, and all the key fobs that go with the vehicle. For a detailed list of documents for your particular situation, or to confirm methods of payment, send us a message online.

Does Wickstrom Ford have an on-site service department?

Yes, the Wickstrom Ford service center is on site at our dealership location in Barrington, IL.

What maintenance and repair services are available at Wickstrom Ford?

Our factory-trained Ford service technicians offer regular maintenance services like oil changes, tire rotations, and brake services, as well as general tune-ups, more in-depth diagnostics and repairs, and vehicle detailing services.

How do I schedule a service appointment?

Conveniently book your maintenance or repair services at the Wickstrom Ford service center using our online scheduling tool or by calling (847) 381-8850.

Do you offer express or quick service options?

Yes, our Quick Lane® does not require appointments for oil changes or tire rotations. Other convenient service options include our pick-up and delivery service, as well as our mobile service option.

Does Wickstrom Ford offer specials or incentives?

Yes, we offer a wide range of specials and incentives to help you save on your next purchase or service visit. Consider our available service specials or our available new Ford specials, or service loaner specials.

Contact a Specialist With Additional Questions

If you have any questions that we haven’t answered here, allow your dedicated Wickstrom Ford representative to be your go-to resource. From sales to service and dealership amenities, start the conversation online or by calling us at (847) 381-8850. We’re always happy to help.